Novara AI
English
Privacy Policy
Last updated: 1 October 2026
Novara AI is operated by Novara Software (novarasoftware.ai). This policy explains what we collect and why.
What we collect
- Your name and phone number, so we can sign you in.
- Messages you send to Novara AI, and Novara AI’s replies, so the product can work and history can be restored on your device.
- Files you choose to upload (photos, PDF, text, Word) for a question.
- Device kind and a device id, used to apply the free-message grant fairly.
- Payment phone and transaction status when you buy extra messages.
How we use it
We use this data to run Novara AI, remember your balance, prevent abuse of the free tier, process M-Pesa top-ups, and improve the product. We do not sell your personal data.
Who can see it
Novara Software staff may access accounts to support you or operate the service. Model providers process the text you send so Novara AI can reply. Payment partners process the phone number you use to pay.
How long we keep it
Account and message history stay while your account is active. You can ask us to delete your account by writing to the contact below.
Contact
Novara Software · Arusha, Tanzania · hello@novarasoftware.ai · novarasoftware.ai
Kiswahili
Sera ya Faragha
Imesasishwa: 1 Oktoba 2026
Novara AI inaendeshwa na Novara Software (novarasoftware.ai). Sera hii inaeleza tunachokusanya na kwa nini.
Tunachokusanya
- Jina lako na namba ya simu, ili tuingie kwenye akaunti yako.
- Ujumbe unaotuma kwa Novara AI na majibu yake, ili huduma ifanye kazi na historia irudi kwenye kifaa chako.
- Faili unazochagua kupakia (picha, PDF, maandishi, Word) kwa swali.
- Aina ya kifaa na kitambulisho cha kifaa, ili ujumbe wa bure utolewe kwa haki.
- Namba ya malipo na hali ya muamala unaponunua ujumbe zaidi.
Tunavyotumia
Tunatumia data hii kuendesha Novara AI, kukumbuka salio lako, kuzuia matumizi mabaya ya ujumbe wa bure, kushughulikia malipo ya M-Pesa, na kuboresha huduma. Hatuuzi data yako binafsi.
Nani anaweza kuona
Wafanyakazi wa Novara Software wanaweza kufungua akaunti kukusaidia au kuendesha huduma. Watoa huduma wa modeli huchakata maandishi unayotuma ili Novara AI ijibu. Washirika wa malipo huchakata namba unayolipia.
Muda wa kuhifadhi
Akaunti na historia ya ujumbe hubaki akaunti yako ikiwa hai. Unaweza kuomba kufuta akaunti kwa kuandika anwani iliyo hapa chini.
Mawasiliano
Novara Software · Arusha, Tanzania · hello@novarasoftware.ai · novarasoftware.ai